I signed up for a promotional gift $75 Mastercard Gift Card. RebatesHQ kept giving me the run around about the paperwork I sent 3 times, they kept losing it after I was told the had it.
I kept all the chat transcripts showing the run around I was getting. I was never allowed to speak to a supervisor in person/on the phone. The promotion eventially closed and they would not honor the special anymore. No, one at Rebateshq ever let me know I was missing any paperwork.
I was told only told after I chatted with a customer service to what was taking so long. The company would not review the chats to see that I had been working on resolving this issue.
They eventially just ending the chat without explaination. I felt the company did not do the right thing and honor the promotion as they said they would and I also felt like I got the run around and lied to.
Monetary Loss: $75.